About this role
Ensure the establishment and execution of all departmental goals and key performance indicatorsAssist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policiesRecruit, hire, train, and supervise spa staff members, ensuring consistent delivery of exceptional service standards and professional development opportunitiesMeet with group meeting planners to showcase spa facilities and programs. Promote and sell customized spa packages and wellness programs to conference groups and corporate clients as requiredProvide and take responsibility for the professional delivery of all information via emails, telephone, and in person to all potential spa guests and corporate partnersWork with the Marketing and Communications department regarding all aspects of spa promotions, digital presence, and brand positioning. Assist in the implementation of marketing plans and public relations programsMaintain thorough knowledge of competitors, including location, product offerings, pricing, promotions, and sales techniques to identify market opportunitiesMonitor scheduling of all services and special programming to optimize resource allocation and maximize revenue generationEstablish and maintain professional business relationships with all vendors, suppliers, and service providers to ensure quality and cost-effectivenessReview purchase requisitions and forward to Director of Rooms for approval, ensuring compliance with budgetary guidelinesReview and approve all invoices before payment, verifying accuracy and adherence to contracted termsManage spa budget and financial performance, including revenue forecasting, expense control, and profitability analysisMonitor and maintain inventory levels of spa products, supplies, and equipment, ensuring optimal stock management and waste reductionEnsure compliance with all health, safety, sanitation, and regulatory requirements specific to spa operations and guest wellness
Bachelor's degree or diploma in Hotel Management, Hospitality Management, Spa & Wellness Management, Beauty Therapy, or a related fieldMinimum 7-8 years of progressive management experience in a spa, wellness, or luxury hospitality environmentProven track record of successfully managing spa operations, including budgeting, staffing, and revenue generationStrong leadership and team management skills with the ability to recruit, train, and develop spa professionalsExcellent sales and business development experience, with demonstrated ability to promote wellness programs and secure corporate partnershipsProficiency in financial management, including budget forecasting, expense control, and profitability analysisComprehensive knowledge of spa treatments, wellness services, and industry best practicesStrong communication and interpersonal skills for engaging with guests, staff, vendors, and corporate clientsThorough understanding of health, safety, sanitation, and regulatory compliance requirements in spa operations WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities