About this role
Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentationSupervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff developmentConduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standardsManage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measuresRespond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfactionImplement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulationsLiaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operationsPrepare and submit daily, weekly, and monthly reports on housekeeping operations, staffing, and budget performanceIdentify opportunities for process improvement and implement efficiency measures to optimise operational costsEnsure compliance with environmental sustainability initiatives and green housekeeping practicesConduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standardsManage lost and found procedures and coordinate with relevant departments regarding guest belongingsMonitor staff attendance, punctuality, and adherence to uniform and conduct standardsParticipate in hotel meetings and contribute to strategic planning for departmental improvementsSupport the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives
Minimum 3-5 years of experience in housekeeping operations, with at least 2 years in a supervisory or management roleProven track record of managing housekeeping teams in a luxury hotel or hospitality environmentStrong knowledge of housekeeping standards, cleaning protocols, and best practices in the hospitality industryExcellent organisational and time management skills with the ability to manage multiple priorities simultaneouslyProficiency in hotel management systems and housekeeping softwareDemonstrated ability to conduct staff training, performance evaluations, and provide constructive feedbackSound understanding of health, safety, and hygiene regulations relevant to hospitality operationsStrong communication and interpersonal skills with the ability to liaise effectively across departmentsAbility to prepare and analyse operational reports, budgets, and performance metricsFluency in English; additional language skills are advantageous**Preferred Qualifications:**
Certification or diploma in Hotel Management, Hospitality Management, or related fieldExperience with luxury hotel chains or international hospitality brandsKnowledge of environmental sustainability practices and green housekeeping initiativesExperience in staff recruitment, retention, and development programmesFamiliarity with inventory management and procurement processesProven experience in process improvement and operational efficiency optimisationCustomer service excellence with a demonstrated commitment to guest satisfaction WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities