About this role
We're looking for a Guest Service Associate (GSA) - Food and Beverage to join our vibrant hospitality team in Gurugram, India. In this role, you'll be the cornerstone of our food and beverage operation, delivering exceptional guest experiences through attentive service, genuine hospitality, and an unwavering commitment to excellence. You'll work collaboratively with kitchen and bar staff to ensure every guest enjoys a memorable dining experience while maintaining our high service standards and contributing to a positive, inclusive team environment.
Greet and seat guests warmly and courteously, ensuring comfort and satisfaction throughout their visitPresent menus, take orders accurately, and serve food and beverages promptly and professionally with attention to detailMaintain table setup and cleanliness according to hotel standards and organizational guidelinesDevelop and maintain comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to assist guests with informed recommendationsCoordinate seamlessly with kitchen and bar staff to ensure timely and accurate service deliveryHandle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating resilience and problem-solving abilitiesAdhere strictly to hygiene, grooming, and safety standards to ensure a safe and welcoming dining environmentAssist with billing procedures, cash handling, and payment processing while maintaining accuracy and integritySupport setup and breakdown for banquets, special events, and themed dining experiences with organizational efficiencyOrganize and manage assigned station to optimize efficiency and guest service deliveryContribute to a collaborative team environment by supporting colleagues, sharing best practices, and maintaining transparent communicationAdapt quickly to changing situations and guest needs while maintaining composure during peak service periods Diploma or Degree in Hotel Management, Hospitality, or equivalent qualification0–2 years of hands-on experience in food and beverage service within a hotel, restaurant, or similar hospitality establishmentExcellent communication and interpersonal skills with the ability to engage guests from diverse backgroundsStrong attention to detail and organizational abilities to manage multiple tasks simultaneouslyDemonstrated positive attitude, team spirit, and collaborative work ethicProficiency in cash handling, billing procedures, and basic POS (Point of Sale) system operationsPhysical stamina to stand for extended periods and move efficiently throughout the service areaProblem-solving mindset with the ability to adapt to changing situations and guest needsKnowledge of food safety, hygiene standards, and service protocolsTime management skills with the ability to prioritize tasks and maintain composure during peak service periodsConflict resolution skills and ability to handle challenging situations with empathy and professionalismPreferred: Experience with restaurant management software or digital ordering systemsPreferred: Multilingual abilities to communicate effectively with international guestsPreferred: Certification in food safety or hospitality service standards