About this role
Front Office Operation
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metReview, analyze and suggest improvement of work flow and standards at the Front DeskAnalyze rate variance report to ensure rooms revenue control, approve discounts and rebatesCommunicate with Front Office Manager on all matters regarding guest services & hotel operationsEnsure documentation of all guest related issues using the logbookSign media and supervise shift handover proceduresCoordinate and communicate with other hotel departments as required regarding general administration and operations issuesProvide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficientlyAssist Guest Relations in greeting, rooming, and sending off guestsInspect front of house and back of house regularly for cleanliness and orderlinessEnsure that front line staff complies with marketing techniques and maximizes salesCheck billing instructions, monitor guest credit and act upon any discrepanciesCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesEnsure procedures of On-Call Valet Desks and driveways are manned at all times and run efficientlyEnsures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.Conduct Night Audit Process for hotel Excellent customer service skills with a friendly and professional demeanorStrong verbal and written communication abilitiesProven problem-solving skills and ability to handle challenging situations calmlyKeen attention to detail and strong organizational skillsProficiency in computer systems and hotel management softwarePrevious experience in hospitality or customer service preferredHigh school diploma or equivalent required; degree in Hospitality Management a plusKnowledge of hotel operations and front office proceduresAbility to work flexible hours, including nights, weekends, and holidaysMultilingual skills advantageousTeam-oriented mindset with a collaborative approach to workAbility to multitask and prioritize in a fast-paced environment Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.