About this role
Consistently offer professional, friendly and engaging serviceAssist in the all operations of ReConnect membership program and to have knowledge of all Fitness classes and offeringsAssist guest with the check-in to facilitiesAssist guests with product information and retail salesProvide guest information relating to Fitness Classes, Pool Day Pass and special offers, membership offeringsAssist guest with payment collection for their respective membershipPrepare agreement as per requirementsBrief the guest about his benefits as part of his membershipBeing able to solve guests issues, concernsFollow departmental policies and proceduresFollow all safety and sanitation policiesReport any problems or questions to ReConnect Assistant managerMaintain membership databaseMaintain membership recordsRespond in a professional manner to members enquires and assisting with any requests with regards to their membershipConsolidate monthly reporting of all membership activitiesTo report anything which may be a Health & Safety hazardOther duties as assigned Previous experience in luxury hotel environment desirable but not essentialHigh School diploma, vocational training and/or 1 year work experience.Fluent in English (written & verbal) essential.Friendly and pleasant disposition with people interaction skills.Highly level of personal cleanliness and grooming. Previous Fitness center experience preferredCPR and First Aid certification preferredExcellent communication and organizational skillsRussian speakerAttention to detailsHigh problem solving ability