About this role
Role Overview
As Front Office Manager at Basiqat Resort by Mantis, you will lead the front office operation, ensuring seamless guest journeys from arrival through departure. You will be responsible for creating warm, personalised and memorable experiences that reflect the Mantis philosophy, while maintaining the highest standards of service excellence.
This role requires a guest-focused leader who is passionate about luxury hospitality, thrives in a unique resort environment, and can inspire a team to deliver exceptional service while supporting operational readiness during the pre-opening phase.
What You'll Do
Front Office Operations Management
Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiencesEnsure smooth and efficient guest journeys aligned with luxury hospitality standardsMaintain consistent service delivery across all guest touchpointsSupport pre-opening planning, systems setup, SOP development, and operational readinessGuest Experience & Service Excellence
Create personalised and memorable guest experiences that reflect the Mantis brand ethosAct as a visible ambassador of the resort, building strong guest relationshipsManage guest feedback, service recovery, and ensure timely resolution of concernsContinuously identify opportunities to enhance the overall guest journeyTeam Leadership & Development
Recruit, train, and develop a high-performing Front Office teamLead daily briefings, coaching sessions, and performance discussionsBuild a culture of ownership, teamwork, and genuine hospitalitySupport team engagement, succession planning, and talent developmentOperational & Commercial Performance
Monitor Front Office performance against key operational KPIsDrive upselling opportunities, room revenue optimisation, and guest engagement initiativesWork closely with Reservations, Sales, Revenue Management, and Finance teamsSupport effective workforce planning, scheduling, and productivity managementSystems, Standards & Compliance
Ensure accurate use of PMS and Front Office systemsMaintain brand standards, policies, and operating proceduresEnsure compliance with local regulations, Accor standards, and guest safety requirementsSupport audit readiness and continuous improvement initiativesCollaboration & Resort Experience
Partner closely with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver a seamless resort operationSupport VIP arrivals, special occasions, and bespoke guest experiencesContribute to creating a distinctive resort culture and sense of place What We’re Looking For
Saudi National with 6–10+ years of progressive Front Office experience, including leadership rolesExperience within luxury hotels, resorts, or lifestyle hospitality environmentsStrong understanding of Front Office operations, guest experience, and luxury service standardsPrevious experience in pre-opening or resort environments is highly desirableExcellent leadership, communication, and team development skillsStrong problem-solving abilities with a guest-first mindsetExperience with PMS systems and operational reportingHospitality Management degree or relevant qualification preferredAbility to thrive in a remote resort environment with a hands-on leadership approachIdeal Profile:
A passionate Saudi hospitality leader who combines strong operational expertise with a genuine commitment to creating exceptional guest experiences and developing local talent.
Why Join Basiqat Resort by Mantis?
At Mantis, we believe extraordinary destinations deserve extraordinary people. Joining our team means becoming part of a purpose-driven brand committed to conservation, community engagement and creating unforgettable experiences for guests around the world.
Be part of a team where sustainability, adventure and hospitality come together to create exceptional places to find yourself.
What’s in it for you...
Lots of opportunity to progress and switch it up as part of a global family of brands.Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at workThe opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture