About this role
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all timesExceed guest satisfaction by knowing preferences and update profilesMaintain detailed knowledge of the restaurant menu & daily specials at all timesTo be familiar with the beverage service including glasses used and appropriates garnishesFollowing up restaurants financial, LQA, TrustYou and Forbes targets on a daily basisAnticipate and service of guests' requirements at all timesFollowing up daily financial targets of area/divisionUse opening and closing checklist to ensure smooth opening and closing of the venueEnsure service stations are constantly cleared and re-stocked during serviceServe and clear food and beverage items in an unobtrusive and professional mannerPresent menus in a proactive mannerTo feel empowered and accountable within the work placeKeep manager on duty updated of any guest feedback so they can update the Glitch ReportMaintains the HACCP & FIFO standards as required by the regional governing bodyFollow Hotel Evacuation Policy in case of an EmergencyAttend all necessary briefings and training sessions as instructed by the ManagerHandle financial procedures according to guidelines set by the finance departmentIdentify potential problems and anticipate guest needs, ask for assistance before service breakdown occursPerform any duties and special projects as requested by management whether in your own department or any other department in the hotelAll issues and negative guest feedbacks needs to be properly reported on glitch systemFollow care program at all times, and report issues through the system to maintenance
Personal Attributes
Motivator & role modelPositive attitude and well spokenResult drivenDisplays initiativeCommitment to professional valuesTeam creatorCustomer / people orientedCreative / open-minded English & Arabic Speaker preferably.Remote Location - Turaif, Saudi Arabia.