About this role
Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:
Organize and conduct daily pre-shift meetings communicating pertinent information to the colleagues.Schedule and direct staff in their work assignments.Train and direct staff in all food and beverage operations according to Fairmont Standard. Communicate effectively, both verbally and in writing, to provide clear direction to staff.Observe colleague performance, praise as well as encourage improvement when necessary, with effective and consistent performance management.Maintain proper inventory levels of wines, other beverages and supplies.Set-up and train employees on wine and beverage service and knowledge.Enforce proper beverage service standards during service.Assist in developing and implementing cost saving and profit enhancing measures.Assist in creating beverage promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix.Conformance to Fairmont standards of dress and personal appearance is required.Interact positively with customers, promoting hotel facilities and services.Resolve problems to the satisfaction of involved parties.Continuously move throughout the restaurant and kitchen areas to visually monitor and take action to ensure food and beverage quality and service standards are met.Carefully handle customer complaints by conducting thorough research of the situation in order to choose the most effective solution.Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence. Proven experience as a Food & Beverage Supervisor or in a similar leadership roleStrong leadership and communication skills with the ability to motivate team membersExcellent problem-solving abilities and meticulous attention to detailIn-depth knowledge of food safety regulations and industry best practicesProficiency in inventory management, cost control, and POS systemsFlexibility to work various shifts, including early mornings, late evenings, and weekendsPassion for delivering exceptional guest experiences with a positive, customer-first mindsetFluency in English Understanding of local cuisine, cultural preferences, and customs in KenyaAbility to thrive in a fast-paced, dynamic environmentStrong organizational and time management skillsProficiency in Microsoft Office suite and hospitality management software Physical Aspects of Position:
Frequent sitting and walking throughout the shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling, lifting