Butler @ AccorHotel

Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.Unpack and pack guest’s luggage as required by guests request.Ensure Butler’s pantry in a clean orderly manner at all times.Maintain stock and charge in suite bars.Assist guest with room and local information; make bookings and reservations as required by guest.Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance. Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industryProven supervisory experience in managing a team of service professionalsExcellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departmentsStrong leadership abilities and a talent for mentoring and developing staffProficiency in household management software and MS Office suiteExceptional attention to detail and problem-solving skillsSuperior time management and multitasking abilitiesIn-depth knowledge of etiquette, protocol, and luxury service standardsFamiliarity with Middle Eastern customs and etiquette is highly advantageousHigh school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferredProfessional butler certification is a plusFluency in English required; proficiency in Arabic is highly desirableFlexibility to work varying shifts, including weekends and holidaysAbility to maintain confidentiality and exercise discretion at all times Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.