About this role
Concierge
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.
Summary of Responsibilities:
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
Able to provide information and assistance to guests as and when required
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
Familiar with hotel computer interface, property management systems and internet access
Handle all telephone enquiries, requests, Mail and Message, and Lost & Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service
Minimum 2 years experience in the service industry Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system Focused on customer service, detail oriented in training, development and performance management Responsive to continuous challenges and open to making changes to achieve targeted results Build partnerships with other departments to ensure that guests’ needs are attended to promptly Must have a friendly and engaging service attitude Possess good guest relations skills, confident, clear English Interpersonal skills to deal with guests and colleague issues Possess drive, initiative and must be able to work independently