About this role
Ensuring a positive dining experience, handling complaints, and maintaining high service standardsKeeping customers happy, getting their feedback on the experience and handling complaintsControlling operational costs and identifying ways to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesEnsure that the restaurant is stocked with necessary supplies at all timesDevelop and implement strategies to attract new customers and retain existing ones, including promotions, special events, and menu updatesMaintaining safety and food quality standardsCoaching staff, fostering a positive work environment, and supporting team growth and productivityRecruiting, interviewing and training staff to follow restaurant proceduresOrganizing schedules, keeping track of employees’ hours and recording payroll dataAppraising staff performance and disciplining or retraining employees to correct poor performance Proven experience in hospitality; food service management in luxury hotels or resortsStrong leadership, organizational, and decision-making skillsKnowledge of food safety, health regulations, and operational proceduresExcellent communication and customer service abilities experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.