About this role
Main responsibilities
Be fully aware of the different set-ups and be able to do them if necessaryHave full knowledge of items served on the menu and buffetKeep assigned station clean, with adequate supply of necessary materialsKeep high sales turnover by promoting all F&B items on the menu and buffetTake customers’ orders to standardCommunicate to the Manager or Supervisor on duty any guest prioritiesInform Manager or Supervisor of possible problems concerning any requirements, which may affect the quality of serviceEnsure safety and hygiene standards are metResponsible for looking after Hotel property at all timesBe flexible at all times in order to cover the unexpected needs of the Food and Beverage outletsReport anything considered a health and safety hazardTo be fully knowledgeable of the Pullman StandardsTo carry out the “Meet & Greet” with the clientsTo be able to carry out a structured “farewell” with the clientsTo wear and maintain uniform standardsReporting line
Reports to Conference & Banqueting Manager
Profile
Education / Professional experience
• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus
Skills / Qualities
Ensure all staff embody the same mind-set by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
• Guest oriented, service minded and attention to quality
• Sales acumen
• Good level of general culture
• Excellent presentation
• Team leader, a natural leader
• Well organised
• Autonomous
• Creative
Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UKPension Scheme: Secure your future with our contributory pension planEmployee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwideComplimentary Meals: Free meals provided whilst on dutyWellness Perks: Free access to the hotel gymEmployee Assistance Programme: Confidential support available 24/7Annual Leave: Up to 33 days of annual leave per year (including public holidays)Salary: £15.55 per hour + Service Charge
The successful candidate must already have eligibility to work in the UK