About this role
Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceDealing with payments Communicate with guests by emails and on the phoneWilling to work morning or afternoon shifts according to the needs of the businessEnrol our guests to Accor Loyalty MembershipProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingService focused personality is essential; experience is an assetDealing with guest complaints following Accor standardsGreat Communications with all departmentsMaking sure all important information is passed to next shift and your colleaguesAssure task list has been doneBeing proactive in sorting-out problemsWorking with Opera or a related system are a plusFluency in English It is essential to have the following:
Knowledge and experience of Opera
Experience working in the hospitality environment or similar
Good knowledge of IT and system or the ability to learn new systems.
Benefits:
Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programs
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
Why Accor? Unleash Your Potential!
Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.
Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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