About this role
Fairmont St Andrews are looking for an Assistant Reception Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.
What you’ll be doing
As Assistant Reception Manager, you’ll be the driving force behind the daily operation of our Front Desk and guest services. You’ll lead from the front, ensuring every guest interaction is seamless, personalised, and memorable.
You will:
Lead, motivate and develop a team of Front Office Supervisors and Front Desk AgentsTake ownership of the smooth, efficient running of Front Office operationsBe visible in the lobby during peak times, supporting your team and engaging with guestsHandle guest feedback and resolve challenges with confidence and professionalismDrive service excellence, ensuring brand standards and guest satisfaction targets are exceededSupport recruitment, onboarding, training and ongoing development of your teamMonitor performance, costs and productivity to meet business goalsBuild strong relationships across departments to deliver a seamless guest journeyBring energy, ideas and personality to create a fun and positive working environment
Previous experience in a Front Office leadership role within a hotel environmentA confident, hands-on leader who leads by exampleA passion for delivering outstanding guest experiencesStrong organisational and problem-solving skillsThe ability to thrive in a fast-paced, ever-changing environmentA people-focused approach with a natural ability to motivate and inspireOur reputation is built on our people. We offer a professional, supportive environment where high standards, collaboration and genuine hospitality are at the heart of everything we do.
As part of Fairmont and Accor, one of the world’s leading hospitality groups, we provide access to global career opportunities and long-term development.
Competitive salary package
Company pension scheme for your future security
Staff shuttle service to and from St Andrews
Complimentary staff canteen with fresh daily meals
50% discount in our Food & Beverage outlets
Exclusive employee rates for spa treatments and complimentary green fees
Free access to our gym and pool facilities
Career growth opportunities and clear progression pathways
Comprehensive on-the-job training to support your development
Regular team social events to connect, unwind, and celebrate together