About this role
We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.
Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standardsLead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellenceEnsure strict compliance with health, safety, hygiene, and food safety regulations and company policiesConsistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiencesManage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and proceduresHandle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolutionRecruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional serviceMaximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practicesMaintain comprehensive knowledge of all outlet menus, pricing, and promotional offeringsAnalyze and manage departmental budgets, identifying opportunities for cost optimization without compromising qualityEnsure strict adherence to all safety, sanitation, and food handling policies and proceduresAttend regularly scheduled departmental meetings and communicate transparently with leadership and team membersBalance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environmentUtilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracyRemain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goalsMaintain detailed records and documentation related to operations, staffing, and financial transactionsRepresent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence Required Qualifications:
Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related fieldMinimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality managementProven track record of successfully managing P&L statements and achieving financial targetsStrong knowledge of health, safety, hygiene, and food safety regulations and best practicesExcellent leadership and team management skills with the ability to motivate and develop staffExceptional customer service orientation with demonstrated ability to resolve guest concerns professionallyProficiency in hospitality management software and point-of-sale (POS) systemsStrong communication and interpersonal skills in English; additional languages preferredProven Food and Beverage leadership experience with demonstrated success in managing outlet operationsStrong proficiency in Microsoft Windows applications and general computer literacyExcellent written and spoken English communication skillsOutstanding organizational and time management abilitiesStrong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisionsAbility to work effectively under pressure in a fast-paced, dynamic environmentAbility to remain calm, courteous, and focused on guest needs at all timesHigh level of responsibility, reliability, and professional integrityDemonstrated success in revenue management and cost optimization initiativesKnowledge of inventory management systems and vendor relationship management Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.