About this role
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one teamEngage with guests to offer exceptional experiences across all aspects of dining.Assisting guests regarding menu choices in an informative and enthusiastic wayTaking reservations with all required detailsBoosting our revenue through upselling and other creative initiativesSharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere storiesPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
1-2 years of serving or hosting experience in a luxury hospitality environmentPassion for and understanding of 5-star hospitality experience and what it takes to deliver itEmpathetic with a talent for building rapport, and reading each guest’s desired level of interactionQuick thinking, resourceful and able to solve problems’ at the momentAbility to remain calm and courteous at all timesAbility to work well under pressure in a fast-paced and changing environmentAble to work collaboratively as part of a team What is in it for you?
Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants Colleague restaurantBeing part of The Mere Team – our culture is unique!You will benefit from training and development opportunitiesCompetitive salary and benefits including pension28 days of holiday including public holidays1-5 days service award based on length of serviceSpecial rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwideAnd last but not least you will get to work with a team of EXTRAORDINARY people