About this role
**Position Overview**
We are seeking an enthusiastic and detail-oriented Assistant Manager Housekeeping to join our dynamic hospitality team in Mumbai, India. In this pivotal role, you will partner with the Housekeeping Manager to deliver exceptional cleanliness, comfort, and guest experiences across all hotel areas. You will lead and inspire housekeeping colleagues while maintaining operational excellence, upholding brand standards, and driving continuous improvement. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced luxury hospitality environment.
**Operational Excellence & Quality Assurance**
Support day-to-day housekeeping operations, ensuring all guestrooms, suites, public areas, and back-of-house facilities consistently meet luxury hospitality standardsConduct routine inspections and quality audits to verify compliance with brand standards and cleanliness benchmarksMonitor room status and occupancy levels to optimize operational efficiency and guest satisfactionCollaborate seamlessly with Front Office, Engineering, and Laundry teams to ensure cohesive guest experiencesAddress guest requests, concerns, and service recovery situations with professionalism and empathyAnalyze guest feedback and quality scores, implementing corrective actions to drive continuous improvement**Team Leadership & Development**
Supervise, mentor, and motivate housekeeping colleagues to deliver outstanding serviceConduct daily briefings, training sessions, and performance coaching to build a high-performing teamSupport recruitment, onboarding, and talent development initiatives with transparency and inclusivityFoster a collaborative culture that promotes engagement, teamwork, and professional growthEnsure all team members maintain exceptional grooming, appearance, and service standardsProvide constructive feedback and recognize achievements to inspire team motivation**Inventory & Cost Management**
Monitor and manage inventory levels of linens, guest amenities, cleaning supplies, and equipmentAssist in controlling departmental expenses and minimizing wastage through efficient resource managementEnsure proper handling, storage, and safe usage of cleaning chemicals and equipmentSupport inventory counts and stock control procedures with analytical precisionIdentify cost-saving opportunities while maintaining quality standards**Health, Safety & Sustainability**
Ensure strict compliance with all health, hygiene, safety, and fire regulationsPromote safe working practices and create a secure environment for all team membersSupport the organization's sustainability initiatives, including water conservation, waste reduction, and responsible resource managementMaintain compliance with company policies and statutory requirementsStay informed about industry best practices and emerging safety standards **Required Education**
Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline**Required Experience**
Minimum 4–6 years of housekeeping experience in luxury or upscale hotel environmentsAt least 1–2 years of supervisory or leadership experience in housekeeping operationsDemonstrated experience in quality assurance, auditing, and guest service deliveryProven track record in inventory management and cost control**Required Skills & Competencies**
Strong proficiency in Microsoft Office applicationsProficiency with hotel operational systems and property management softwareExcellent leadership and team management abilitiesOutstanding communication and interpersonal skillsProblem-solving and decision-making capabilitiesAttention to detail with a quality-focused mindsetGuest complaint resolution and service recovery expertiseKnowledge of cleaning chemicals, equipment safety, and housekeeping best practicesOrganizational and time management skillsAbility to work flexibly and adapt to changing priorities**Domain Expertise**
In-depth understanding of luxury housekeeping operations and guest service standardsKnowledge of health, safety, and sustainability compliance in hospitalityFamiliarity with quality assurance processes and performance metricsUnderstanding of inventory control and cost management principles**Preferred Qualifications**
Pre-opening hotel experienceCertification in hospitality management or housekeeping operationsExperience with sustainable and eco-friendly housekeeping practicesMultilingual abilities (particularly regional languages relevant to Mumbai)