About this role
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.Interact with guests and personnel of the hotel in an efficient and friendly manner.Provide effective support to the team to enable them to provide a range of effective and efficient services.Ensure that the team has been trained for all safety provisions.Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.Conduct on-going training and coach all the employees and ensure to maintain records.Conduct briefing for Housekeeping Attendants.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Guides and advises Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the sameEnsures adherence to company and hotel policies by all departmental employees Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.