About this role
Assistant Housekeeping Manager
The Housekeeping Manager will assist in the successful leadership of the Housekeeping Department taking ownership of all cleanliness of the guest rooms, and the hotel. They will ensure that our guests are provided with clean, comfortable spaces, and be a part of creating a memorable experience.
What is in it for you:
Paid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesWhat you will be doing:
Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Lead and supervise the day-to-day operation of the department to ensure service standards are followedHandle guests concerns and react quickly, logging and notifying the proper areasProvide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team membersActively participate in daily briefing, daily warm up and department meetingsComplete daily inspections, exercising good judgment and strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public and heart of house areasEnsure Room Attendants are informed daily about priorities in their sectionReport necessary maintenance itemsResponsible for weekly scheduling and payrollResponsible for the Annual Performance Review cycleLead recruitment efforts and talent management of team members.Lead training, coaching, and development of team members.Champion employee engagement initiatives.Manager on Duty responsibilities when requiredComplete necessary inventory and weekly purchasing following budget guidelinesEnsure a clean and safe working environment, and actively participate in health & safety initiativesAdhere to all hotel environmental policies and initiatives, follow all safety and sanitation policiesComplete paperwork and attend necessary meetings when neededOther duties as assigned Your experience and skills include:
Warm and caring personality; previous housekeeping experience an assetAbility to naturally engage with guests and show empathy; have a genuine care and concern for both the well-being of our guests and fellow team members.Ability to work cohesively as part of a team with minimum supervisionAbility to anticipate and focus attention on guest needs, being professional and welcomingPhysical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
Constant standing and walking throughout shiftFrequent lifting and carrying up to 60 lbsFrequent kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps
Your Sofitel Experience
Join a diverse, global team united by a passion for excellence and cultural richness Access world-class training through Accor Academies to elevate your career
Enjoy exclusive employee benefits and preferred rates across Accor properties worldwide
Be part of a brand that values elegance, creativity, and meaningful human connections
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.