About this role
Deliver a warm, polished and service‑focused welcome to all guests, members and colleaguesMaintain full knowledge of spa services, treatments and promotions to confidently support guest enquiriesOperate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responsesManage guest arrivals and departures efficiently, creating a seamless and memorable first and last impressionKeep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all timesHandle guest concerns with genuine care, resolving where possible before escalating to managementComplete daily checklists thoroughly and ensure smooth, detailed handovers between shiftsMaximise guest value by promoting spa services, treatments and retail opportunities appropriatelyProvide accurate information and assistance to guests and visitors, ensuring their needs are fully metFollow correct cash‑handling, float and safe procedures in line with company standardsBuild confidence in the Jonas booking system and use it effectively for reservations and guest managementCarry out front‑of‑house administrative tasks with accuracy and attention to detailSupport management by undertaking additional duties when requiredFollow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuationAdhere to all Health & Safety regulations while on the premisesComplete all documentation accurately and in accordance with departmental SOPsMaintain the company dress code and consistently present a professional, polished appearancePlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Experience in Front Office or guest‑facing hospitality roles, ideally within luxury hotelsStrong communication and interpersonal skills with a polished, professional presenceFamiliarity with hotel systems such as Opera Cloud PMS desirableExcellent organisational ability and attention to detailConfident handling payments and guest accountsUnderstanding of UK hospitality standards including health & safety and GDPRAdditional languages advantageous for an international clienteleA passion for luxury hospitality and delivering exceptional guest experiences What is in it for you?
Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants Colleague restaurantBeing part of The Mere Team – our culture is unique!You will benefit from training and development opportunitiesCompetitive salary and benefits including pension28 days of holiday including public holidays1-5 days service award based on length of serviceSpecial rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwideAnd last but not least you will get to work with a team of EXTRAORDINARY people