About this role
Cleans and maintains areas of responsibility according to set standards and procedures.Replenish guest supplies.Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.Communicate all necessary information such a, sick guest, pet in-house and others.Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.Ensure guests requests are promptly and courteously metReport damage or malfunction in hotel rooms/areas to SupervisorMaintain equipment in a proper state of cleanliness and repairMaintain a section room report as well as a daily productivity reportAttend daily briefings with supervisor and takes on daily assigned tasksReports lost and found articles to the security office immediatelyHandle guest complaints, reporting them to Supervisor immediatelyReport unusual behavior/activities in guestroom, floors/ public areas to SupervisorRecord room status in allocated section accuratelyComply with hotel’s health, safety and hygiene policyAdhere to personnel grooming and hygiene standardsAttend meetings and training sessions as requiredCarries out additional duties assigned by his/her Supervisors.Carry out valet services when required (e.g. delivery of linen, processing laundry orders)Fully understands the difference in guest levels (VIPs) and Room CategoriesEnsure all OH&S legislation, policies and procedures are adhered toBe familiar with property safety, first aid and fire and emergency proceduresLog security incidents and accidents in accordance with hotel requirements
Minimum 1 year of experience preferably in luxury hotel
Post-Secondary Education or relevant qualifications in Hotel Management
Oral and written fluency in English