About this role
We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm.
Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotelsProcess and manage spa day bookings and residential spa break reservations with accuracy and attention to detailRespond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experienceMaintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentationProactively follow up on provisional bookings to confirm reservations and maximize occupancySupport the spa reception team to ensure consistent, high-quality customer service throughout all operationsCoordinate scheduling and communicate treatment details to spa therapists and staff membersHandle customer concerns and complaints with empathy and resolve issues efficientlyManage spa inventory records and assist with administrative tasks as neededAssist with spa treatments when required to support team operationsWork collaboratively with hotel partners and external agents to facilitate group bookings and special events Previous experience in a spa, wellness, or hospitality reception role is advantageousBackground or knowledge in beauty or wellness treatments is preferredExcellent interpersonal and communication skills, both written and verbalStrong organizational abilities with the capacity to manage multiple tasks and meet deadlinesProficiency with computer systems, booking software, and Microsoft Office applicationsAbility to remain calm and professional while working under pressureExceptional customer service orientation with a genuine passion for guest satisfactionStrong time management and prioritization skillsProblem-solving mindset with the ability to make decisive decisionsFlexibility to work weekends and adapt to changing schedules as part of the rotationProfessional appearance and demeanorMust speak Russian languageAbility to work collaboratively within a team environmentValid work authorization for the United Arab Emirates