About this role
The Spa Therapist is responsible for providing high-quality spa treatments and services to guests, ensuring a professional, relaxing, and safe experience while complying with the hotel’s Integrated Management System (IMS), including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety Management).
Spa Treatments and Guest Service
Perform professional spa treatments in accordance with approved treatment protocols and service standardsConduct guest consultations to identify needs, preferences, and any contraindicationsEnsure a welcoming, relaxing, and professional experience for all guestsPromote spa services, treatments, and retail products in line with established guidelines.
Teamwork and Professional Conduct
Work collaboratively with colleagues to ensure smooth spa operationsAttend required training sessions related to treatments, IMS/FSMS, and health & safetyMaintain professional behavior, confidentiality, and a positive attitude at all times.
Hygiene, Health Safety
Ensure compliance with health, safety, and sanitation regulations at all timesReport hazards, incidents, or non-conformities immediatelyPromote environmentally responsible practices, including water, energy, and product usage.