About this role
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Serve as the primary point of contact for all China luxury travel agencies, other key partners, managing day-to-day relationships and resolving customer and agency queries via WeChat and other China-market channels.Manage and grow relationships booked through Accor's proprietary HERA agency program, as well as through Virtuoso, American Express Fine Hotels & Resorts, Signature Network Travel, bedbanks and OTAs (primarily Trip.com).Drive strategies to grow Suite and Fairmont Gold share of bookings from the China market, and identify and pursue new revenue opportunities within existing agency and account relationships.Monitor China market production by segment and channel against budget and forecast, adjusting account coverage and sales priorities as needed to achieve goals.Generate and convert M.I.C.E leads from the China market, both through direct client relationships and through intermediaries.Manage and service existing China corporate accounts, and actively develop and grow the hotel's China corporate account base.Collaborate closely with hotel teams, Global Sales Offices (GSOs), Distribution and Business Development colleagues to convert leads and drive incremental revenue.Actively search for and develop new opportunities to promote the hotel in the China market, including through Redbook (Xiaohongshu), WeChat and other relevant China digital and social channels.Participate in sales missions, client events, trade shows, site inspections and business development activities locally and internationally.Travel regularly to key China source-market cities to meet with top-producing agencies and accounts in person and strengthen relationships. At least Bachelor's Degree or Diploma, preferably in Hospitality Management, Business, or a related fieldAt least 5-7 years of relevant experience in hotel sales, with a strong background in the luxury leisure segment and demonstrated experience managing China market agency and travel trade relationshipsWorking knowledge of HERA, hotel CRM, PMS/Opera and Sales & Catering systems (especially Delphi), and Agency 360; proficiency with WeChat and other China-market digital/social platformsFluent in Mandarin and English (spoken and written) is required, given the primary focus on the China marketStrong interpersonal and relationship-management skills, with a good reputation for integrityDeep understanding of China luxury leisure travel trade, including agency, consortia and OTA distribution modelsAbility to manage and grow a portfolio of agency and corporate accounts independentlyComfort using digital and social channels (WeChat, Redbook/Xiaohongshu) to identify and develop new business opportunitiesFlexible and able to embrace and respond to change effectivelyAbility to make decisions independentlyWillingness to travel regularly and extensively within China and the broader region to support agency and account relationshipsExperience with luxury travel consortia, such as Virtuoso, American Express Fine Hotels & Resorts, Signature, etc.