About this role
We are seeking an enthusiastic and detail-oriented GSA-Front Office professional to join our team in Mysuru, India. As the first point of contact for our guests, you will be instrumental in creating memorable experiences from arrival through departure. Your role is pivotal in setting the tone for each guest's stay while maintaining the highest standards of hospitality and operational excellence.
Greet guests with warmth and professionalism, ensuring a welcoming first impression that reflects our commitment to exceptional serviceExecute efficient check-in and check-out procedures while maintaining accuracy and attention to detailRespond promptly and empathetically to guest requests and inquiries, resolving issues with transparency and decisivenessManage guest accounts and settle payments with precision and integrityTake initiative to personalize each guest's experience by understanding their needs and preferencesPromote hotel facilities and services strategically, identifying opportunities to enhance guest stays through thoughtful upsellingMaintain organized records and manage reservations with meticulous attention to detailCollaborate with team members across departments to ensure seamless operations and consistent service deliveryUphold and exceed customer service standards, ensuring guest expectations are consistently surpassedBring operational matters of concern to management's attention promptly and transparentlyDemonstrate flexibility and resilience in managing multiple priorities during peak periodsSupport the front office team in achieving departmental goals and maintaining a positive, inclusive work environment Relevant diploma or degree in Hotel Management or hospitality-related fieldProven experience in front office operations, guest services, or reception desk managementExcellent multi-tasking and time management abilitiesStrong problem-solving and conflict resolution skillsOutstanding interpersonal and communication skills (verbal and written)Demonstrated service orientation with a genuine commitment to guest satisfactionHigh level of flexibility, initiative, and teamwork capabilityProficiency with Opera property management system (preferred)General computer proficiency and familiarity with reservation systemsAttention to detail and organizational skillsAbility to work collaboratively in a team-oriented environmentKnowledge of hotel facilities, services, and upselling techniquesSincerity, reliability, and professional demeanor
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus