About this role
We are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Baghdad, Iraq. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. Your enthusiasm, attention to detail, and collaborative spirit will be essential as you work to exceed guest expectations in a fast-paced environment.
Greet guests warmly upon arrival and seat them in a timely and organized mannerPresent menus and provide knowledgeable recommendations about food and beverage offeringsTake accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirementsCommunicate orders clearly to kitchen and bar staff to ensure efficient service deliveryServe food and beverages with professionalism, ensuring proper presentation and temperature standardsMonitor guest satisfaction throughout their dining experience and respond empathetically to any concerns or special requestsProcess payments accurately using point of sale systems and handle cash transactions with integrityClear and reset tables promptly while maintaining cleanliness and organization of the dining areaCollaborate with team members to support smooth operations and assist colleagues during peak service timesMaintain knowledge of menu items, ingredients, and preparation methods to answer guest questions confidentlyFollow all health, safety, and sanitation protocols to ensure a secure dining environmentDemonstrate flexibility and resilience in adapting to changing priorities and guest needs Previous customer service or food and beverage service experience (preferred)Fluency in English; additional language skills are a plusStrong interpersonal and communication skills with the ability to build rapport quicklyExceptional attention to detail and organizational abilitiesPhysical stamina and ability to multitask in a fast-paced environmentReliable, punctual, and committed to maintaining professional standardsAbility to work collaboratively as part of a diverse teamCash handling experience and basic mathematical skillsWelcoming, upbeat personality with a genuine passion for delivering outstanding guest serviceAbility to remain calm, composed, and solution-focused under pressure