About this role
Key Responsibilities:
Deliver exceptional customer service during check-in, check-out, and throughout guest staysProactively manage and resolve guest feedbackHandle credit, cash transactions, and related documentation accuratelyPromote hotel services and special offersRespond to phone and email enquiries promptly What we’re looking for:
Previous front office or customer service experienceServe as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.Familiarity with Opera Cloud (preferred)Excellent organisation and time managementFlexibility to work various shifts, including mornings, evenings, and weekends What we offer:
Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor propertiesBe part of a creative, energetic, and supportive teamCareer growth opportunities across our wider hospitality groupAt Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.