About this role
Operational Duties
Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellationsMonitor room availability, rates, and inventory across all distribution channelsEnsure correct application of rate codes, packages, and promotionsCoordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teamsHandle complex reservations, VIP bookings, and group allocationsTeam Supervision
Assist in training, coaching, and motivating reservation staffMonitor staff performance and ensure adherence to SOPsPrepare duty rosters and support manpower planningRevenue & Yield Support
Support revenue optimization by upselling rooms and servicesEnsure compliance with pricing strategies and revenue policiesTrack pick-up reports, forecasts, and booking trendsAssist in analyzing reservation data and preparing reportsGuest Service & Quality
Handle guest queries, complaints, and special requests professionallyEnsure high standards of service and brand complianceMaintain guest profiles and ensure accurate data entry in the systemAdministrative Responsibilities
Prepare daily, weekly, and monthly reservation reportsMaintain records, logs, and departmental documentationEnsure compliance with audit, payment, and cancellation policies • Degree/ Diploma in Hotel Management
• Working Knowledge of Opera, Microsoft Office.
• At least 1 year of experience at the same level.
• Luxury Hotels & Resorts experience required.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.