About this role
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:
Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assigned
Previous Property Manager System experience preferredComputer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times Understanding of Ultra-Luxury guest expectations and brand alignment.Experience in project coordination, scheduling, and document control.A proactive, anticipatory approach with a strong sense of ownership and accountability.Impeccable grooming and personal presentation aligned with Luxury standards.Experience is an assetPrior experience working with Opera or a related systemFluency in English and Arabic, additional languages are a plus