About this role
We're looking for an enthusiastic and detail-oriented **Sales Manager** to join our dynamic team in Chennai, India. In this pivotal role, you'll be the driving force behind our catering and small group events business, serving as the primary point of contact for clients from initial inquiry through successful event execution. This position is ideal for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service while achieving ambitious revenue targets.
**Client Relationship Management**
Serve as the primary sales contact for all catering events and small group bookings, building and maintaining strong relationships with local clients and repeat partnersConduct site inspections, tastings, and comprehensive planning meetings to understand and exceed client expectationsRespond promptly to inquiries, prepare detailed proposals, and negotiate contracts with professionalism and transparencyAnticipate client needs and provide proactive solutions to ensure satisfaction and loyalty**Event Coordination and Execution**
Plan and manage all aspects of catering events and social functions, from initial concept through post-event follow-upCollaborate seamlessly with culinary, operations, and front office teams to ensure flawless event executionManage critical event details including menu customization, audiovisual requirements, room setup, and guest logisticsMonitor events on the day of execution, communicate changes efficiently, and resolve issues decisively**Sales and Revenue Management**
Achieve or exceed assigned revenue targets for catering and group segments through strategic sales effortsIdentify and capitalize on upselling opportunities, including menu enhancements and premium service offeringsPrepare accurate event orders, banquet event orders (BEOs), and group resumes in a timely mannerManage budgets, track expenses, and ensure all billing and post-event follow-up are handled promptly and accurately**Collaboration and Continuous Improvement**
Represent our organization's standards of excellence and personalized service in every client interactionPartner with the sales and revenue management teams to drive local business growth and market expansionContribute to departmental meetings and special projects that support operational excellence and innovationProvide feedback and insights to help refine processes and enhance the overall client experience **Required Qualifications**
Minimum 2 years of professional experience in catering, conference services, event management, or related hospitality fieldProven ability to manage multiple events simultaneously while maintaining exceptional attention to detailStrong organizational, communication, and negotiation skills with the ability to build rapport with diverse clientsProficiency in event management software systems (such as Opera, Delphi, or similar platforms)Demonstrated sales acumen with a track record of achieving or exceeding revenue targetsHigh level of professionalism, integrity, and commitment to service excellenceStrong analytical and problem-solving abilities with a results-oriented mindsetExcellent time management and prioritization skills**Preferred Qualifications**
Experience in luxury hospitality or upscale catering environmentsKnowledge of menu planning, culinary offerings, and food and beverage operationsFamiliarity with budget management and financial forecastingExperience with proposal writing and contract negotiationCertification in event management or hospitality salesProficiency with customer relationship management (CRM) systemsBilingual capabilities (English and local language proficiency)