About this role
Primary Responsibilities
Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitorsMaintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.Operational Management
To maintain Front Office log book and shift reports.Respond to inquiries and resolve problems in an effective manner.Ensure all guests receive a swift, smooth, professional and friendly check in and check outMaintain record of all banquet and any other functions in the hotel.Liaise with other departments for the resolution of day-to-day administrative and operational issues.Carry out other duties which naturally fall within the reasonable expectations of the post.Liaise with Housekeeping for the Room Status.Handle additional responsibilities as and when delegated by the Management. Diploma in Tourism / Hospitality ManagementFresher or Minimum 6 months to 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointPrior experience working with Opera or a related Property Management system