About this role
At all times you must be representative of the qualities of someone delivering luxury service standards. To provide warm, welcoming service without compromise to all guests.Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out.Establish a long-term relationship with customers.The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.Takes control of rebooking guest after treatment.Perform treatment most suited to guest utilizing a range of techniques.Knowledgeable about all aspects of treatments, spa therapy, and the facility.Monitors, maintains, and re-stocks assigned room with products, supplies, disposables, and work tools. Certified as Spa Therapist.With 2-5 years of experience in the same field in the hotel industry.With good English communication skills.With a pleasing personality and a well-focused individual.Able to handle pressure at work and capability to multi-task.