About this role
List of Responsibilities and Duties:
Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following:
Provide and dispatch immediate actions to all guest concerns.Ensure follow-up of action is completed with-in the quoted time.Work with related departments to ensure efficiency in meeting guests needs.Promotes hotel services and amenities to encourage an exceptional resort experience.Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue.Handling all wakeup call requests 24/7Handling emergency call’s and calling the hotel doctor when needed 24/7 Tamayyaz Program is for Saudi Nationals Only.Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.Basic English skills are a must.Strong passion for the Hospitality Field.Excellent interpersonal and communication skills.Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs.Ability to focus attention on guest needs, always remaining calm and courteous.