About this role
Guest Service Excellence:
Provide personalized, anticipatory service to exceed guest expectations.Attend to guests' requests promptly and efficiently with attention to detail.Maintain a professional and polished demeanor at all times.Butler Services:
Offer bespoke services including unpacking/packing, garment pressing, and personalized room set-up.Arrange dining reservations, transportation, and special requests as per guest preferences.Ensure guest comfort by promptly addressing any concerns or issues.Communication and Coordination:
Liaise effectively with other departments to fulfill guest needs seamlessly.Maintain clear and concise communication with colleagues and supervisors.Attention to Detail:
Uphold the highest standards of cleanliness and organization in guest rooms and public areas.Monitor and replenish in-room amenities to ensure guest satisfaction.Team Collaboration:
Work collaboratively with colleagues to deliver a cohesive guest experience.Assist in training new team members on butler services and hotel standards. Previous experience in a luxury hospitality environment preferred.Impeccable grooming standards and professional appearance.Excellent communication skills in English; knowledge of additional languages is an asset.Strong organizational skills and attention to detail.Ability to work efficiently and calmly in a fast-paced environment. Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.