About this role
Primary Responsibilities
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.Responsible for Reception, Concierge operations, Hospitality and Cashier.Liaise with different departments for smooth and coordinated work.Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.Ensure to interact with the guests & enable the team to understand guest requirements.
Front Office Planning
Ensure that the arrivals and departures for the day and relevant records are maintained.Ensure quality in all aspects of work and among the staff in the lobby.
People Management
Personally welcome and escort all guests of Novotel Hyderabad Airport.Authorize courtesies for V.I.P’s.Ensure that regular training is conducted as per the standards.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Financial Management
Responsible for maintaining high level of room sales, by upselling.Ensure that the log book is maintained.Ensure maximum room occupancy within agreed overbooking policy.Ensure to balance the accounts on a daily basis.
Operational Management
Adhere to the Standard Operating Procedures & policies.Check outstanding of in-house guests on a daily basis.To check whether the following records are kept in order and up to date.“C” formsReception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.Check the grooming and hygiene of the team.Ensure all V.V.I.P room inspection in coordination with House Keeping Department.Ensure that newspapers and parcels are delivered in the rooms without delay.To be readily available at all times to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Ensure that the entrance is easily accessible to cars and taxis at all times.Conduct briefing for concierge and Front Office Assistants. Knowledge and Experience
Diploma in Tourism / Hospitality ManagementMinimum 2 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPoint
Competencies
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times