About this role
1. Operational Exposure
Rotate through all F&B outlets (Restaurant, Bar, Banquet Operations, In-Room Dining).Understand and follow service standards and brand guidelines.Assist in daily outlet briefings and operational set-up.Support service during peak periods.Ensure guest satisfaction by responding promptly and professionally to guest needs.2. Guest Experience
Deliver exceptional and personalized service.Build positive guest relationships.Handle guest feedback and complaints under supervision.Ensure compliance with hygiene and safety standards.3. Leadership Development
Assist Supervisors and Managers in daily operations.Participate in team training sessions and role plays.Learn scheduling, manpower planning, and cost control basics.Support monthly inventory and stock control processes.4. Financial & Administrative Learning
Understand revenue reports and basic P&L structure.Assist in monitoring outlet expenses and wastage.Learn purchasing procedures and cost control practices.Support preparation of reports as assigned.5. Compliance & Standards
Ensure compliance with HACCP and food safety regulations.Follow hotel grooming and appearance standards.Adhere to company policies and procedures. Bachelor’s Degree or Diploma in Hospitality Management or related field.Fresh graduate or up to 1 year of experience in hospitality.Strong passion for Food & Beverage operations.Good communication and interpersonal skills.Good command of English (additional languages are an advantage).Positive attitude, flexibility, and willingness to learn.Strong teamwork and problem-solving skills.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.