Front Desk Agent @ AccorHotel

We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences.

Warmly greet and welcome guests upon arrival, providing a positive first impressionEfficiently manage the check-in and check-out processes, ensuring all procedures are followed accuratelyHandle guest enquiries and requests promptly and professionally, anticipating needs when possibleMaintain up-to-date knowledge of hotel services, local attractions, and ongoing promotionsProcess payments and manage cash transactions with precisionCollaborate with other departments to ensure seamless guest experiencesAssist with administrative tasks, including data entry and correspondence managementAddress and resolve guest complaints effectively, escalating to management when necessaryMaintain the highest standards of personal presentation and hygieneUphold the hotel's policies and procedures, ensuring guest privacy and confidentiality Minimum of 2 years' experience as a Front Desk Agent in a high volume luxury hotel or resort environmentHigh School Diploma or equivalent; higher education in Hospitality Management is desirableExceptional customer service skills with a friendly and enthusiastic demeanourStrong organisational abilities and attention to detailProficiency in hotel management software and booking systemsExcellent communication skills in English; fluency in Vietnamese is essentialAbility to work flexible hours, including evenings, weekends, and holidaysDemonstrated problem-solving skills and the ability to remain calm under pressureStrong multitasking abilities in a fast-paced environmentEmpathetic approach to guest needs and concernsFamiliarity with the Phu Quoc area and its attractions is advantageous What awaits you...

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.The ability to challenge the norm and work in an environment that is both creative and rewarding.Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.A competitive package and plenty of development opportunities.