About this role
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.
Manage daily front office operations, including reception, concierge, and guest servicesEnsure high standards of customer service and address guest inquiries and complaints promptlyCoordinate with various departments to maintain seamless hotel operationsOversee check-in and check-out procedures, ensuring efficiency and guest satisfactionManage room inventory and maximize occupancy ratesConduct regular staff training and performance evaluationsHandle VIP guests and authorize special courtesies when appropriateEnsure compliance with hotel policies, safety regulations, and standard operating proceduresMonitor and balance daily financial transactions and reportsMaintain cleanliness and presentation standards in all front office areasConduct regular inspections of guest rooms and public areasResolve conflicts and make decisions in high-pressure situationsPromote upselling opportunities to enhance revenue Service oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times