About this role
To consistently provide thoughtful, caring and sincere service to our GuestsTo greet, check in and settle guest accounts while ensuring all service standards are followedTo assist Guests regarding hotel facilities in an informative and helpful wayTo respond to each Guest who approaches the Reception DeskTo drive rate through up-selling room brandsTo follow department policies, procedures and service standardsTo follow all safety policiesOther duties as assigned Written and verbal communication skills in Polish and EnglishPrevious customer related experience preferredPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times