About this role
We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our dynamic team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!
Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policiesConduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standardsManage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiencyMaintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as neededAddress guest concerns and complaints with empathy and professionalism, implementing corrective actions promptlyCollaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiencesDevelop and implement customized training programs to enhance staff skills, performance, and career development opportunitiesMonitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunitiesEnsure compliance with health, safety, and environmental regulations across all housekeeping operationsPrepare detailed reports on departmental performance, staffing, and operational challenges for management reviewFoster an inclusive, supportive team environment that encourages open communication and continuous improvementRespond flexibly to operational challenges and adapt strategies to meet evolving organizational needs **Required Qualifications:**
High school diploma or equivalentMinimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or assistant manager capacityProven expertise in housekeeping operations, cleaning protocols, and facility maintenance standardsStrong leadership and team management skills with the ability to motivate and develop staffExcellent organizational and time management abilitiesProficiency in quality control and attention to detailStrong interpersonal and communication skills (verbal and written)Ability to work flexible schedules, including weekends and holidays as requiredProblem-solving mindset with decisive decision-making capabilitiesKnowledge of health, safety, and sanitation regulations**Preferred Qualifications:**
Housekeeping management certification or equivalent professional credentialExperience with housekeeping management software or property management systemsFirst Aid and CPR certificationBudget management and cost control experienceExperience in the hospitality industryBilingual proficiency (English and Hindi or regional languages)Demonstrated track record of improving operational efficiency and reducing costsExperience implementing sustainable and eco-friendly cleaning practices Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.