About this role
We are seeking a highly professional and detail-oriented Butler to join our esteemed team in Cairo, Egypt. As a Butler in our organization, you will provide exceptional, personalized service to our discerning clientele, ensuring their every need is met with efficiency and grace.
Welcome and prepare for guest arrivals, creating a warm and inviting atmosphereOffer personalized, anticipatory service to meet and exceed guest expectationsManage administrative tasks, including responding to emails, preparing welcome cards, and ordering amenitiesServe as the primary point of contact for guests during their stay, handling requests such as wake-up calls, packing/unpacking, and special arrangementsCoordinate with other departments to ensure seamless service deliveryMaintain an in-depth knowledge of local attractions, customs, and services to assist guests with inquiriesUphold the highest standards of service quality in line with our organization's reputationEnsure compliance with health and safety regulations in all aspects of workContinuously seek opportunities to create memorable experiences for our guests Proven experience in luxury hospitality or high-end household managementExceptional interpersonal and communication skills, with a strong customer-focused approachFluency in English; knowledge of Arabic or other languages is a plusDemonstrated ability to anticipate and fulfill guest needs with empathy and discretionStrong organizational skills with the ability to manage multiple priorities efficientlyIn-depth knowledge of etiquette, protocol, and the expectations of high-end clienteleFlexibility to work various shifts, including evenings, weekends, and holidaysPhysical stamina to stand, walk, and carry items for extended periodsImpeccable personal grooming and presentationProficiency in using technology for guest services and administrative tasksAbility to maintain confidentiality and exercise utmost discretionHospitality management degree or butler certification preferredFamiliarity with Egyptian customs and culture is advantageous Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Occasional kneeling, pushing, pulling, lifting.Occasional ascending or descending ladders, stairs and ramps.Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.