About this role
Are you ready to create exceptional guest experiences? We're looking for a Guest Service Agent (GSA) - Food & Beverage to join our dynamic team in Mysuru, India. As a GSA-F&B, you will be the welcoming face of our organization, setting the tone for an outstanding guest experience from the moment our guests arrive. You'll combine genuine hospitality with product knowledge to deliver outstanding food and beverage service that exceeds expectations.
Greet guests with a warm, professional demeanor and provide engaging, personalized service that makes them feel valuedAssist guests with detailed information about food and beverage menu items, making recommendations based on their preferences and dietary needsDeliver consistent, high-quality F&B services in accordance with departmental standards, procedures, and outlet policiesMaintain strict adherence to all safety and sanitation policies when handling, preparing, and serving food and beveragesManage multiple guest requests simultaneously while maintaining composure and attention to detail in a fast-paced environmentCollaborate effectively with team members across all departments to ensure seamless service deliveryAddress guest concerns and resolve issues promptly with empathy and professionalismMaintain accurate order fulfillment and ensure all guest requests are completed to specificationUphold outlet policies and service standards consistently while remaining flexible to accommodate guest needs Proven ability to remain calm, courteous, and focused on guest needs in high-pressure situationsStrong interpersonal and communication skills with the ability to engage guests in a friendly and professional mannerExcellent problem-solving abilities and resourcefulness when addressing guest requests or concernsDemonstrated ability to work collaboratively as part of a cohesive team environmentSolid understanding of food and beverage service standards, safety protocols, and sanitation practicesStrong attention to detail with the ability to multitask and prioritize effectivelyFlexibility with scheduling and willingness to adapt to changing operational needsPositive attitude, resilience, and genuine enthusiasm for delivering exceptional guest servicePreferred experience in food and beverage service, customer service, or hospitality environmentsPreferred familiarity with POS systems or cash handling proceduresAbility to stand for extended periods and perform physical tasks as required by the role