About this role
To assist the Restaurant Manager in the daily operation of the outlet and ensure that service standards, guest satisfaction, and financial performance are achieved in line with hotel direction, the Assistant Restaurant Manager will:
Support the Restaurant Manager in overseeing all aspects of restaurant operations, including service delivery, food quality, and guest experienceMonitor and maintain service standards across all shifts, ensuring consistency with hotel policies and brand guidelinesAssist in staff supervision, training, and development to foster a high-performing team cultureContribute to financial performance by managing costs, monitoring budgets, and identifying opportunities for revenue optimisationEnsure compliance with health, safety, and hygiene regulations throughout the outletHandle guest relations and resolve complaints professionally to maintain satisfaction and loyaltyAssist with scheduling, rostering, and workforce planning to ensure adequate staffing levelsSupport inventory management and liaise with suppliers to maintain stock levels and quality standardsParticipate in promotional activities and special events to enhance the outlet's profile and guest engagementMaintain accurate records and reports on operational metrics, incidents, and performance indicators Minimum 2–3 years of relevant experience in a similar role, preferably in hospitality managementProficiency in English and Japanese (reading, writing, and oral)Working knowledge of MS Office and POS systemsDiploma or Degree in Hospitality Management preferred