About this role
As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team ensuring they have the tools and instruction needed for success.
Job Responsibilities:
Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceLead and supervise the day-to-day operation of the department to ensure service standards are followedHandle Guest concerns and react quickly, logging and notifying the proper areasActively participate in daily briefing, daily warm up and department meetingsEnsure Room Attendants are informed daily about priorities in their sectionFollow departmental policies and proceduresReport necessary maintenance itemsFollow all safety and sanitation policiesOther duties as assigned What will you bring to this role?
Proficient in English (verbal & written) essentialHigh school diploma or equivalent preferredMinimum 1 year experience in a supervisory capacity in a hotel Housekeeping environmentProven training skillsExperience with Hotel Property Management System, Micros-Fidelio desirableProactive with a meticulous eye for detailStrong organizational, supervisory and communication skillsAble to convey information and ideas clearlyAbility to evaluate and select among alternative courses of action quickly and accuratelyWork well in stressful, high-pressure situationsEffective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and GuestMust be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsFrequent kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps Salary expectations: $28.48
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.Belonging: We celebrate our differences. We support each other and we always stand together.Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines