About this role
Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.Effectively take orders and ensure accuracy by repeating order(s) to the guests.Input orders promptly ensuring the kitchen can fulfill their duties effectively.Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)Maintain hygienic food service techniques at all times.Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.Take responsibility for your designated section and station.Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.Involved in the service of a variety of functions and events.Setup and reset specific Conference & Function activities as directed.Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Notify your manager/supervisor if you require assistance.
Customer service experience or experience in a similar environmentAn awareness of food safety practices preferred.Responsible Service of Alcohol certificate. The ability to work a flexible 7-day roster.Exemplary written and verbal communication skillsWell-presented with a natural ability to build rapport both in person and over the telephoneStrong focus and passion for hotel operationsAbility to deliver excellent customer serviceAbility to provide prompt and efficient service including upselling advantageousSelf-motivated with positive and professional attitudeProven ability to multi-task, work under pressure, and think on your feetTime management skills with the ability to multitaskGood interpersonal skills with ability to communicate with all levels of team membersFlexible and able to embrace and respond effectively to changeRole model in Accor values and Heartist culture