About this role
Reporting to the General Manager, you will be both architect and guardian of our culture. Your influence will shape the way leaders lead, teams perform, and the hotel delivers results in a luxury environment. You will connect talent strategy directly to business performance, balancing care with accountability.
Partner with leaders to drive performance, engagement and accountability
Lead workforce planning aligned to business strategy and financial targets
Elevate leadership capability through coaching, development and succession planning
Drive impactful employee initiatives that influence engagement and retention
Oversee recruitment and onboarding experiences that attract top-tier luxury talent
Facilitate training across all levels from large scale brand immersions to bespoke courses
Expert management of employee relations and compliance, protecting both people and the brand
Champion culture initiatives aligned to Sofitel’s art de vivre
Operational excellence through HR systems, analytics and reporting that inform commercial decisions
Lead and develop the People and Culture team, creating structure, clarity and high standards.
A strategic operator who thrives at the intersection of culture and business outcomes
Passionate about shaping culture daily - through storytelling, standards and leadership
Comfortable influencing at executive level and driving results across multiple functions
Strong commercial mindset with the ability to understand budgets, workforce costs, and the levers that impact profitability
Emotionally intelligent, resilient and decisive under pressure
Experienced in Australian employment law, Hospitality award, and managing ER matters with professionalism and discretion
Proven experience as a People & Culture / HR Manager, within a hospitality and/or luxury environment advantageous
Thrive in Our Sofitel Gold Coast Broadbeach Community
Competitive salary package and incentive plan with comprehensive benefits
Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach
Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio
Tailored recognition and reward programs, with both pop up and large scale employee events every month
Ongoing leadership development, mentoring, and career growth opportunities
Inclusive and supportive culture where your creativity and leadership shape the guest experience
Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.