About this role
We're looking for an enthusiastic and customer-focused GSA (Guest Service Associate) - Front Office to join our dynamic team in Mysuru, India. As the welcoming face of our organization, you will be instrumental in creating memorable first impressions and ensuring exceptional guest experiences. This role offers an exciting opportunity to work in a fast-paced hospitality environment where your dedication to service excellence directly impacts guest satisfaction and organizational success.
Warmly greet and welcome guests upon arrival, providing a positive and professional first impression of our hotelEfficiently manage check-in and check-out processes with meticulous attention to detail and accuracyAddress guest inquiries, requests, and concerns promptly and professionally, demonstrating empathy and problem-solving skillsMaintain comprehensive knowledge of hotel services, local attractions, events, and amenities to assist guests effectivelyCollaborate seamlessly with housekeeping, maintenance, and other departments to ensure cohesive guest experiencesProcess room reservations, modifications, and cancellations accurately using the hotel management systemHandle cash transactions with precision and maintain accurate financial records and reconciliationKeep the front desk area organized, clean, and presentable at all times, reflecting our commitment to excellenceManage multiple priorities simultaneously in a dynamic, fast-paced environment while maintaining composure and efficiencyAdapt flexibly to changing priorities and guest needs, demonstrating resilience and decisivenessProvide personalized recommendations and local insights to enhance guest stays and encourage repeat visits Diploma in Tourism, Hospitality Management, or equivalent qualificationMinimum 1 year of relevant experience in a front office, guest services, or similar hospitality roleExcellent reading, writing, and verbal proficiency in English languageStrong interpersonal and communication skills with the ability to connect with diverse guestsProficiency in MS Excel, Word, and PowerPointWorking knowledge of hotel management systems and reservation softwareDemonstrated ability to handle cash transactions accurately and maintain financial recordsStrong time management and organizational skills with the ability to prioritize effectivelyProblem-solving mindset with the ability to handle guest concerns with grace and professionalismFlexibility to work shifts, including evenings, weekends, and holidays as requiredAbility to speak additional languages and basic understanding of local languages (preferred)Customer service certification or hospitality training (preferred)Experience with PMS (Property Management System) platforms (preferred) Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.