About this role
We are seeking an enthusiastic and detail-oriented Assistant Housekeeping Manager to join our hospitality team in Sepang, Malaysia. In this pivotal role, you will work alongside the Director of Housekeeping to oversee all aspects of our housekeeping department, including public areas, guestrooms, and laundry facilities. You will be instrumental in maintaining the highest standards of cleanliness while leading, motivating, and developing our housekeeping team to deliver exceptional guest experiences. This position offers the opportunity to make a meaningful impact in a fast-paced, dynamic hospitality environment where your organizational skills, leadership abilities, and customer-focused approach will truly shine.
Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellenceConduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify compliance with established cleanliness standardsMonitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarksAssign tasks to housekeeping staff based on special requests and priority areas, ensuring smooth workflow and operational efficiencySupervise housekeeping team members by providing clear communication, comprehensive training, coaching, and constructive performance feedbackTrain staff members, conduct performance evaluations, address performance issues, and recommend disciplinary actions or terminations when appropriateIssue supplies and inventory to staff at the beginning of each shift to maintain proper stock levels while controlling expensesManage the Lost and Found system by logging items and responding to guest inquiries to ensure accountability and guest satisfactionRespond promptly to guest questions and requests, providing assistance, directions, and information with a friendly and professional demeanorEnsure strict compliance with accident prevention programs, health and sanitation standards, and all relevant regulationsRecommend and implement procedural improvements to enhance departmental efficiency and guest satisfactionPerform additional duties as assigned by the Housekeeping Manager or as operational needs demand **Required Qualifications:**
Proven leadership experience with a demonstrated ability to supervise and motivate housekeeping or hospitality teamsService-focused personality with a genuine commitment to guest satisfaction and hospitality excellenceExcellent verbal and written English communication skillsStrong organizational and time management abilities with meticulous attention to detailProficiency with computer applications including Microsoft Word and ExcelPhysical capability to carry, and move materials weighing up to 30 lbs and to move throughout the building, bend, stoop, and reach as neededFlexibility to work evenings, weekends, and holidays as required by operational needsAbility to thrive in high-pressure, stressful situations while maintaining composure and professionalismStrong interpersonal skills with the ability to build and maintain positive relationships with team members, guests, and stakeholdersExcellent problem-solving and conflict resolution abilitiesDemonstrated commitment to health, safety, and sanitation standards compliance**Preferred Qualifications:**
Prior experience in housekeeping management or a related hospitality management roleFamiliarity with inventory management and cost control practicesExperience working in a multi-property or large-scale hospitality environmentKnowledge of quality assurance processes and continuous improvement methodologiesCertification in hospitality management or housekeeping operations