About this role
Job Summary
Reporting to the Duty Manager, the Guest Service Agent is responsible for supporting the day-to-day operations of the Front Office and ensuring a warm, welcoming, and seamless experience for all guests and visitors throughout their stay.
Key Responsibilities
Support the day-to-day operations of the Reception and Front Office while on dutyWelcome and assist guests and visitors upon arrival and departure, ensuring a warm and professional experienceSupervise the driveway operations and ensure consistently high standards of guest serviceHandle the Information Desk, including guest enquiries, information requests, mail, and messagesIdentify guests’ needs and requests and direct them to the appropriate department or personProvide accurate and helpful information about the hotel, its facilities, services, and surrounding areasPromote the hotel’s services, facilities, and Accor products to enhance the guest experience and support revenue generationExplain hotel and network pricing policies and effectively present relevant products and services to guestsProactively promote and upsell hotel services where appropriateIdentify opportunities to contribute to the hotel's profitability within the Front Office operationMaintain a strong knowledge of hotel operations and ensure guest requests are handled efficientlyDemonstrate and actively support Accor's Vision and Values in all interactions Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field preferredPrevious experience in Front Office or Guest Services is an advantageGood communication and interpersonal skills with a strong customer service mindsetPositive attitude, willingness to learn, and ability to work well in a teamWilling to work rotating shifts, weekends, and public holidays