About this role
We're looking for an enthusiastic and detail-oriented Reservations Executive to join our dynamic team in Mumbai, India. In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and genuine care. You'll play a crucial part in creating exceptional guest experiences from the moment they reach out to us, ensuring every booking is handled with precision while maximizing our revenue potential and building lasting relationships with our clientele.
Manage all room reservation inquiries through phone, email, and online channels in a professional and timely manner, maintaining a friendly and welcoming approachProcess bookings, amendments, cancellations, and special requests with accuracy and meticulous attention to detailMaintain comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed and personalized recommendationsBuild meaningful guest experiences by anticipating preferences and communicating relevant information transparently to operational teamsCoordinate closely with Front Office, Sales, and Guest Relations teams to ensure seamless pre-arrival planning and exceptional guest satisfactionMaximize room revenue through effective upselling strategies and goal-oriented reservation managementHandle VIP and special reservations with discretion, accuracy, and exceptional attention to detailMaintain accurate and organized reservation records and guest profiles in accordance with organizational standardsRespond to guest inquiries with empathy and transparency, resolving concerns efficiently and decisivelySupport the team in achieving occupancy and revenue goals through strategic and analytical reservation approachesEnsure all communication reflects professionalism, clarity, and alignment with our brand standardsDemonstrate flexibility and resilience in managing multiple priorities in a fast-paced environment Minimum 1 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industryExcellent verbal and written communication skills in English; additional languages are highly preferredStrong proficiency with hotel reservation systems and booking platformsDemonstrated ability to multitask effectively while maintaining accuracy and attention to detailExceptional organizational and time management skills with a commitment to precisionProven ability to handle guest requests with professionalism, discretion, and strong problem-solving capabilitiesSolid understanding of revenue management principles and effective upselling techniquesStrong data entry skills with meticulous record-keeping abilitiesAbility to work collaboratively with cross-functional teams in a supportive and inclusive environmentGenuine customer service orientation with a passion for creating positive and memorable guest interactionsKnowledge of room categories, packages, and hotel servicesFlexible schedule availability, including weekends and holidays when requiredAbility to handle confidential information with integrity and discretionAnalytical mindset with the ability to recognize patterns and opportunities for revenue optimization